Integrations with telephony, messengers and CRM

After a call, the dialplan uploads the recording to the connection URL with a token; the dashboard provides a ready extensions.conf snippet. The voice agent also runs through Asterisk.

Data: call recordings, agent calls

Enable the "Your CRM" integration in the PBX with the URL and key from Phonix. The PBX sends every call with a recording link, anything missed is fetched from the history.

Data: calls and recordings in real time

Requires an API key from the vpbx.mts.ru account. Call history and recordings are synced every 5 minutes.

Data: call history and recordings

POST /api/v1/calls with a file or recording URL, the client's number and the manager's extension. Works for PBXs not on this list.

Data: recordings from any system

One <script> line on your site. The chat window lives in an iframe from the Phonix domain; the list of allowed sites is set in the channel.

Data: messages from site visitors

Requires a bot token from BotFather. The webhook with a secret is registered automatically.

Data: direct messages to the bot

Community key, confirmation string and the Callback API secret.

Data: community messages

client_id and client_secret from Avito Pro; the Messenger API subscription is set up automatically.

Data: messages about listings

Bot token; the webhook with a secret is registered automatically.

Data: direct messages to the bot

7 events about leads, calls and chats. Each is signed, and failed deliveries are retried 6 times, from 1 minute to 12 hours.

Data: real-time events

Leads, calls, reviews, chats, employees and the knowledge base are available with a read or write key.

Data: reading and writing data

Any CRM that accepts webhooks or works with a REST API. If your CRM can't take webhooks directly, data goes through a middleware service.

Data: leads and call outcomes